Service Reviews For Sport Clips Haircuts of VA Center Station

The following has occurred more than once during the recent year. Check in online; arrive on time at the location; sit and wait; sit and wait; sit and wait. The stylists who are not engaged with customers simply walk around, look at the waiting area, walk around, then go to the back - apparently to take a break. No one says a word; no one gives any indication of when a haircut might actually be provided, or why the wait is excessive. Meanwhile, the wait time that was projected on the Board was exceeded long ago. Finally, there is no option but to leave. A couple of things are clear: The facility has no management oversight (staff do as they wish); the facility provides little or no customer service training. It also seems that there is a "profile" for preferred customers at the facility - it just isn't clear exactly who fits the profile. Thankfully, there are many other places to get a haircut.

Outstanding service.everyone very friendly. Bonus features hot towel && neck massage. I have been a customer there for 5-6 years